- Has my order shipped?
- How do I track my order?
- An item is missing from my shipment
- My product is missing parts
- When will my backorder arrive?
- I didn't receive my order confirmation email
- How do I create an account?
- How do I return my product?
- I received the wrong product
- What is your return policy?
- Do you ship to my country?
- What are my payment choices?
- What are my shipping charges?
- Do you offer expedited shipping?
Pricing and Billing
- Do I have to pay sales tax?
- I have a question on my charges
- I need a copy of my receipt/invoice
- When will my credit appear on my account?
- When will my credit card be charged?
- Do you accept competitors coupons?
- How do I buy/redeem a gift certificate?
- How do I find my product?
- How do I navigate the site?
- How do I use a coupon?
- Do you offer Trade Discounts for Builders, Contractors, Decorators and Designers?
- How do I contact you?
Has my order shipped?
- Click the My Account link at the top of our site to check your orders status.
For processing/availability lead-times, please see the individual product page(s). Note: all shipping times are estimated.
How do I track my order?
- Click the My Account link at the top right hand side of our sit to track your order.
An item is missing from my shipment
- Click the My Account link at the top right hand side of our sit to track your order status. Be sure that all of the items in your order have shipped. If you order displays your tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts
- Click the My Account link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped. If the order displays your tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
- Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
I didn't receive my order confirmation email
- Please contact customer service during regular business hours as there is a chance there is a spelling error in the email address we have on file for you. If this is the case, we can easily get another confirmation to you. Another option is to check your Spam/Junk folder, some of our emails have been known to get filtered to this box as it includes an image and or attachment.
How do I create an account?
- Click the My Account link at the top of our site and then click "Create an Account"
How do I return my product?
- Please see our Return Policy page for more information on returning an item.
I received the wrong product
- If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product..
What is your return policy?
- Please see our Return Policy page for more information on returning an item.
Do you ship to my country/state?
- At this time LightingbyLux.com only ships to 48 contiguous United States. We hope to service Alaska & Hawaii soon.
What are my payment choices?
- We currently accept: Visa, Master Card, American Express, Discover and Paypal. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
What are my shipping charges?
- Shipping charges are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices (We offer free ground shipping over $59 on most orders).
Do you offer expedited shipping?
- The majority of our items ship via standard ground shipping, if you require expedited shipping please contact us prior to placing your order.
LightingbyLux.com warrants lighting fixtures, when properly installed and under normal operating conditions of use, to be free from defects in materials and workmanship (in addition to the manufacturers warranty) for a period of one year from the date of purchase. We will at our discretion, repair or replace the product. In the event we determine a product is not repairable or no longer available, we will credit the difference toward your next purchase.
Outdoor Lighting, Glass, Shades (fabric or glass), Ballasts, Transformers and Bulbs are excluded from this warranty. This warranty does not cover against improper installation of the product, user neglect, modified products, finish or color issues, claims for labor costs or acts of nature.
All warranties are subject to the following disclaimers and limitations, LightingbyLux.com, provides the following limited warranty. All LightingbyLux.com products are covered by this warranty and we make no other warranties. The warranty shall apply for a period of one (1) year from the date of original purchase. The warranty only covers products installed and maintained in accordance with the instructions provided by their respective manufacturer and no warranty is made with respect to any of our products that are otherwise installed or maintained. Product dimensions listed are provided by their respective manufacturer and to our knowledge are as accurate as possible.
Defects or failures arising during shipment or due to alteration, misuse, negligence, accident, theft, defective maintenance, damage by and actions of others, or where adequate care has not been taken to prevent chemical, ice, or snow damage to the product shall not be covered by this warranty. The warranty does not cover products that have been exposed to any material deemed harmful by the manufacturer, or where operating temperatures fall below -40deg Fahrenheit or exceed +122deg Fahrenheit. This warranty does not cover labor, shipping costs, removal or installation without the prior written approval of LightingbyLux.com
DISCLAIMER OF IMPLIED WARRANTIES: EXCEPT AS SET FORTH IN THE LIMITED WARRANTY OR OTHERWISE REQUIRED BY LAW, LightingbyLux.com PROVIDES ALL PRODUCTS AS IS AND DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR SUITABILITY FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. LIMITATION OF DAMAGES: If during the warranty period any product sold by LightingbyLux.com proves defective in materials or workmanship, or fails to meet our published performance specifications for the product, LightingbyLux.com's liability for any breach of warranty shall be limited to repair or, at LightingbyLux.com's option, replacement with a non-defective product of substantially similar specifications.
THIS WARRANTY COVERS, AND LightingbyLux.com IS LIABLE FOR, ONLY THAT WARRANTY COVERAGE AND DAMAGES SPECIFICALLY DETAILED ABOVE. EXCEPT AS MAY OTHERWISE BE REQUIRED BY LAW, LightingbyLux.com SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, EVEN IF LightingbyLux.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THIS DISCLAIMER APPLIES DURING AND AFTER THE WARRANTY PERIOD.
If you discover a defect or malfunction during the period to which this warranty applies, repair or replacement is subject to the proper notification and consent of LightingbyLux.com as indicated by the issuance of a Returned Merchandise Authorization (RMA) number. All items returned without a RMA number will be refused, no exceptions.
Price Match Guarantee
- If within thirty days of your original purchase you find a lower price elsewhere (including shipping and handling) on the exact same product, we'll give you the difference plus 10% (of the difference). Some manufacturers excluded from discounts and price match guarantees, contact us for full details. (Free shipping rules apply to all price match offers) Lighting by Lux reserves the right to limit this price match guarantee to manufacturer approved pricing and does not include wholesale, contract or manufacturer direct pricing or below wholesale pricing. "Same" is defined as an item of the same model number, by the same manufacturer.
The merchant offering the lower price must have the product physically in stock and the (lower) quoted price must be publicly viewable without adding the item to a cart. Please understand that we cannot match verbal price quotes. The merchant must be a Factory Authorized dealer and an established U.S. site, as determined by LightingbyLux.com.
We will not match prices on back-ordered items or prices from auction sites, we will not match prices on clearance or closeout items, we will not lower our price on a sale item below the marked price, we will not lower our price below our cost for the product and we will not match pricing on products that ship via heavy freight (or oversize items). This policy is subject to change without prior notice. We reserve sole and final right in determining a valid price match.
Note: all promotions are subject to manufacturer minimum pricing requirements. *Some exclusions apply, does not include gift certificates, contact customer service for details. Lighting by Lux is not responsible for typographical errors.
Lighting by Lux values your privacy and your trust is very important to us. We recognize that you may be concerned about our collection, use, and disclosure of the personally identifiable information ("Personal Information") that we collect when you use the Website and the services offered on the Website ("LightingbyLux.com").
- This website is protected with site-wide SSL (secure socket layer) encryption, the highest standard in Internet security. Site-wide SSL encryption helps guard against your private information being accessed outside our network.
Do I have to pay sales tax?
- You only pay sales tax if you are located in the same state as our warehouse. (Georgia Residents Pay 7% Sales Tax).
I have a question on my charges
- Click the My Account link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance..
I need a copy of my receipt/invoice?
- Click the My Account link at the top right hand side of our site to navigate to your past orders and print invoices..
When will my credit appear on my account?
- Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
- Your credit card will be charged 24 hours prior to shipment of your item(s) or on the 30th calendar day after the order was placed. Special orders and orders that ship heavy freight will be charged upon the orders receipt.
Do you accept competitors coupons?
- We gladly honor most competitors' promotional discounts. Either contact us via Live Chat or by phone for details.
How do I buy/redeem a gift certificate?
- To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here..
How do I find my product?
- To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance..
How do I navigate the site?
- To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
- After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Do you offer Trade Discounts for Builders, Contractors, Decorators and Designers?
- Special pricing is available for Builders, Contractors, Decorators and Designers
Please follow these instructions: Lighting by Lux Trade Discount
How do I contact you??
- Please contact us via this form.