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Guarantees
Extended Warranty
  About our Extended Warranty Program

LightingbyLux.com warrants lighting fixtures, when properly installed and under normal operating conditions of use, to be free from defects in materials and workmanship (in addition to the manufacturers warranty) for a period of one year from the date of purchase. We will at our discretion, repair or replace the product. In the event we determine a product is not repairable or no longer available, we will credit the difference toward your next purchase.

Outdoor Lighting, Glass, Shades (fabric or glass), Ballasts, Transformers and Bulbs are excluded from this warranty. This warranty does not cover against improper installation of the product, user neglect, modified products, finish or color issues, claims for labor costs or acts of nature.

All warranties are subject to the following disclaimers and limitations, LightingbyLux.com, provides the following limited warranty. All LightingbyLux.com products are covered by this warranty and we make no other warranties. The warranty shall apply for a period of one (1) year from the date of original purchase. The warranty only covers products installed and maintained in accordance with the instructions provided by their respective manufacturer and no warranty is made with respect to any of our products that are otherwise installed or maintained. Product dimensions listed are provided by their respective manufacturer and to our knowledge are as accurate as possible.

Defects or failures arising during shipment or due to alteration, misuse, negligence, accident, theft, defective maintenance, damage by and actions of others, or where adequate care has not been taken to prevent chemical, ice, or snow damage to the product shall not be covered by this warranty. The warranty does not cover products that have been exposed to any material deemed harmful by the manufacturer, or where operating temperatures fall below -40 Fahrenheit or exceed +122 Fahrenheit. This warranty does not cover labor, shipping costs, removal or installation without the prior written approval of LightingbyLux.com

DISCLAIMER OF IMPLIED WARRANTIES: EXCEPT AS SET FORTH IN THE LIMITED WARRANTY OR OTHERWISE REQUIRED BY LAW, LightingbyLux.com PROVIDES ALL PRODUCTS AS IS AND DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR SUITABILITY FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. LIMITATION OF DAMAGES: If during the warranty period any product sold by LightingbyLux.com proves defective in materials or workmanship, or fails to meet our published performance specifications for the product, LightingbyLux.com's liability for any breach of warranty shall be limited to repair or, at LightingbyLux.com's option, replacement with a non-defective product of substantially similar specifications.

THIS WARRANTY COVERS, AND LightingbyLux.com IS LIABLE FOR, ONLY THAT WARRANTY COVERAGE AND DAMAGES SPECIFICALLY DETAILED ABOVE. EXCEPT AS MAY OTHERWISE BE REQUIRED BY LAW, LightingbyLux.com SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, EVEN IF LightingbyLux.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THIS DISCLAIMER APPLIES DURING AND AFTER THE WARRANTY PERIOD.

If you discover a defect or malfunction during the period to which this warranty applies, repair or replacement is subject to the proper notification and consent of LightingbyLux.com as indicated by the issuance of a Returned Merchandise Authorization (RMA) number. All items returned without a RMA number will be refused, no exceptions.
Price Match Guarantee
  If within thirty days of your original purchase you find a lower price elsewhere (including shipping and handling) on the exact same product, we'll give you the difference plus 10% (of the difference). Some manufacturers excluded from discounts and price match guarantees, contact us for full details. (Free shipping rules apply to all price match offers) Lighting by Lux reserves the right to limit this price match guarantee to manufacturer approved pricing and does not include wholesale, contract or manufacturer direct pricing or below wholesale pricing. "Same" is defined as an item of the same model number, by the same manufacturer.

The merchant offering the lower price must have the product physically in stock and the (lower) quoted price must be publicly viewable without adding the item to a cart. Please understand that we cannot match verbal price quotes. The merchant must be a Factory Authorized dealer and an established U.S. site, as determined by LightingbyLux.com.

We will not match prices on back-ordered items or prices from auction sites, we will not match prices on clearance or closeout items, we will not lower our price on a sale item below the marked price, we will not lower our price below our cost for the product and we will not match pricing on products that ship via heavy freight (or oversize items). This policy is subject to change without prior notice. We reserve sole and final right in determining a valid price match. Hunter Fans, Minka Aire, and Lite Source excluded from this offer.

Note: all promotions are subject to manufacturer minimum pricing requirements. *Some exclusions apply, does not include gift certificates, contact customer service for details. Lighting by Lux is not responsible for typographical errors.
Privacy Policy
  Lighting by Lux values your privacy and your trust is very important to us. We recognize that you may be concerned about our collection, use, and disclosure of the personally identifiable information ("Personal Information") that we collect when you use the Website and the services offered on the Website ("LightingbyLux.com").

Our Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it. By using the Website you are accepting the practices described in this Privacy Policy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
  This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. We also employ McAfee Secure certification to help address concerns about possible unauthorized access to your confidential data, and the safety of visiting this site. The "live" dated McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.

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