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We Accept
How do I return an item?

Contact us at:
Phone: 1-800 419-5967
or returns[AT]lightingbylux.com


At Lighting by Lux our goal is your 100% satisfaction. Unlike many of our competitors we do not charge restocking fees within the first 30 days. To arrange your no hassle return, just give us a call at 1-800-419-5967, contact us through Live Chat or at the email address above.

Detail: Contact customer service within 30 days of receiving the product and obtain an RMA (Return Materials Authorization) number. After an RMA is issued, your RMA number is valid for 30 calendar days. Any product shipped back to Lighting by Lux without an RMA number will be refused. Shipping costs back to Lighting by Lux will be paid for by the customer, unless otherwise specified by a representative (Expedited Shipping Fees Are Non-Refundable). No Returns accepted after 30 days from time of delivery.

The product must be in its original packing and never installed. Upon inspection and approval, a credit will then be issued by a Lighting by Lux representative for the agreed amount with no restocking fees! Any product that was custom made, made to order, shipped via freight, ordered under a special quote, or ordered in quantities of 10 or more are not returnable. Likewise some items from Kalco, Schonbek, Artistic Lighting, Meyda, Justice Design, Fine Art Lamps and Stonegate Designs are not returnable. Contact us for details.

The return policy for damaged or defective goods is similar to the policy above except that the issue must be reported within seven (7) days of receiving the product. We will accept returns for exchange or refund up to seven (7) calendar days after delivery of the product. At our sole discretion after seven (7) calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". We reserve sole and final judgment as to the definition of new, unaltered and unused.

Special Notes: If an item is received damaged or is incorrectly shipped by Lighting by Lux please contact Customer Support immediately. Please do not install a damaged or defective item, doing so will limit options for return, exchange or repair. Items that are defective and shipped from Lighting by Lux or items that you did not order but received from us will qualify for store credit or cash refund.

Refunds are contingent of inspection of item(s) upon receipt. We may assign a 15% restocking fee for items returned past the aforementioned deadlines. Again you must contact us within seven (7) days if you intend to return any defective item back to our store. Defective items returned to us AFTER seven (7) days and or without contacting us will not be refunded. Customer is responsible for all shipping costs if seller is not at fault and or customer refuses a replacement item for damaged goods.

International Shipments: International shipments are non-returnable. Qualifying damaged goods will be replaced by Lighting by Lux and shipped to the Bongo warehouse. Customers will be responsible for shipping the replacement goods through Bongo’s service. Lighting by Lux is not not responsible for the international transportation goods.

Gift Cards: Any return associated with an order that received a gift card, will have the dollar amount of the gift card subtracted from the refunded amount. No exceptions.