Rob the billiard guy from East Coast USA
The first light that was sent to me was different then the light shown on the website. The website design shows three chains leading to the top mount. The one they sent had three chains leading to a central piece and then the whole fixture hanging from one chain for the ceiling. This just wouldn't work right or look right for a four foot long fixture. So, Robin, at Lighting by Lux had them resend it after explaing to them what the problem was and they sent me the exact same thing a second time! On the third try they finally got it right after "customizing" the light so that it would look like the one in the instructions for installation.
It was easy enough to hang but the bar is not as "straight" as I would like it. It's more a collection of pieces put together for the main bar then a solid bar with a decorative cover over it if that makes any sense. The actual light is not on a par with the quality of the shades. The shades are truly amazing and absolutely stunning. I get the impression that they make the shades themselves by very talented artists who take great pride in their work, and then source the metal for the fixtures overseas with a catch as catch can attitude. I don't know if that is the truth but it certainly would explain a lot. But, they did eventually get it right, and they worked very hard to see that I was satisfied. it's just that I ordered the light the beginning of December and it was the end of Feburary before it was here and ready to be hung.
Above and beyond all the grief and confusion it can't be stated with enough gratitude and conviction just how helpful Robin at Lighting by Lux was during the entire process. She demonstrated a level of concern and helpfulness that you just don't find in online retailers. It was truly amazing.
While I don't know how many more Medya products I will purchase, they are beautiful but there seems to be a serious issue with delays and backorders. (I ordered some other Medya lights in December as well that have still not arrived) I will certainly be making my lighting purchases from Lighting by Lux thanks to the amazing job Robin did for me.
Things go wrong from time to time everywhere but the effort Lighting by Lux put forward to make things right as quickly and painlessly as possible was remarkable.
Thanks again Robin
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